Política de privacidad
This policy explains what personal information MagnetVinyl collects, why we collect it, and what we do with it.
What we collect
When you order: your name, email address, shipping and billing address, and order details. Payment card details are entered directly with our payment processor and are never seen or stored by us.
When you browse: device and browser information, IP address, pages viewed and referring links, collected through cookies and similar technologies.
When you contact us: your email address and whatever you choose to include in your message.
What we don't collect
We don't collect or receive the music files, photos or other content you load onto your MagnetVinyl device. Transfers happen locally over the USB-C cable between your computer and the device, and nothing is sent to us.
Why we use it
To process and ship your order, to send order and shipping confirmations, to answer your questions, to screen orders for fraud, and to improve our store. With your consent, to send marketing emails you can unsubscribe from at any time using the link in each email.
Who we share it with
Only with the service providers who make the store work: our ecommerce platform, payment processors, shipping carriers and fulfilment partners, and email and analytics providers. They may only use the information to perform services for us. We also disclose information where required by law or to protect our rights.
We never sell your personal information.
Cookies
We use cookies to keep your cart, remember preferences and understand how the store is used. You can block or delete cookies in your browser settings; some parts of the store may not work properly if you do.
How long we keep it
We keep order records for as long as needed to run the business and to meet tax and accounting obligations. Marketing contacts are kept until you unsubscribe.
Your rights
You can ask us to access, correct, export or delete the personal information we hold about you, and you can object to or restrict how we use it. Email magnetvinyl@outlook.com and we'll respond within 30 days. We may need to verify your identity before acting on a request.
International transfers
Because we ship worldwide, your information may be processed in a country other than the one you live in.
Children
Our store is not directed at children and we don't knowingly collect information from anyone under 16. If you believe a child has given us information, email us and we'll delete it.
Changes
We may update this policy from time to time. The current version is always on this page.
Contact
For any privacy question or request, email magnetvinyl@outlook.com. Email is our only support channel.